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German culture and the intolerance of failure

According to an article “Germany falls further behind” from Manager Magazine (German), a recent Ernst & Young study pronounces Germany as one of the least new company friendly G-20 countries. In addition to the usual culprits (bureaucracies and costs), the article also discussed German culture’s intolerance of failure as another key reason.

It’s an interesting idea I had not considered before. I find Germans to be very risk adverse, which is why most people don’t leave jobs until they have new ones - despite 3 months notice! Germans also love security, which is why they save a great deal and there seems to be an insurance for everything (e.g. Berufsunfähigkeit). Germans are also very good at creating rules and systems, hence all the bureaucracies. True, these characteristics create hurdles to new businesses.

Rules and systems

But this culture of systems and rules also makes Germans great at tackling complex problems, especially technological ones. For example, the semiconductors for the iPhone were developed in Germany instead of California*.

The fact that Germans also follow these rules makes driving 220 kmh / 130 mph possible. Because most people buy tickets, running a public subway system on the honor system works and saves time queuing to buy tickets and get on the platform.

Two sides to the same coin

Some days, I hate this system of rules and bureaucracies. For example, I recently received a letter from the Agentur für Arbeit (Employment Office) that denied my request for startup funding because I decided to leave my own employer so it was foreseeable that I should require more funds. Ouch!

But on most days, I am reminded I live in one of the most liveable cities in the world.

And I love it. 


Sources

Duhigg, Charles and Keith Bradsher. How the U.S. Lost Out on iPhone Work. New York Times. 21 January 2012. 

Neßhöver, Christoph. Deutschland fällt weiter zurück. 24 January 2012. Manager Magazin online. 

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When design hurts - fancy iOS like sliders

I recently wanted to unsubscribe from some American Express marketing E-Mails and this is what I was confronted with:

Switches may look nice, but did I unsubscribe? Or did I just sign up for more E-Mail?

  • Yes, unsubscribe me!
  • No, don’t unsubscribe me
  • Yes, I want to receive marketing E-Mails
  • No, I do not want to receive marketing E-Mails

As you can see, all four interpretations above make sense - user experience FAIL. I was probably not the only one with this problem, which is why elsewhere on the page, AMEX says:

You’re about to unsubscribe from e-mails regarding “Shopping”. You may also edit the rest of your marketing e-mail settings below by choosing “yes” [image] or “no” [image] for each category. To edit all of your communications from American Express, including Account Alerts, you must log into your Profile and Preferences.

Yeah, still confused.

Design less, not more

In The Role of the 21st Century Designer by Paul Scrivens aka @drawar, he talks about how we have to design less, not more. There’s enough noise out there already and we’re not doing anyone, especially our customers by adding to it.

So in conclusion, let’s look at a conventional unsubscribe page from O’Reilly.

Loud and clear.

Edited on 6:29pm - updated images because I didn’t realize tumblr resized and cropped them. So I cropped them first.

Reblogged from: cameronmoll

“Creativity is a Verb”

cameronmoll:

Milton Glaser, as quoted in Jonah Lehrer’s Imagine:

There’s no such thing as a creative type. As if creative people can just show up and make stuff up. As if it were that easy.

I think people need to be reminded that creativity is a verb, and very time-consuming verb. It’s about taking an idea in your head, and transforming that idea into something real. And that’s always going to be a long and difficult process. If you’re doing it right, it’s going to feel like work.”